Reserved, Captured, Released, and Refunded Credits
Understand GPixel credit events: reservation before work, capture after verified success, release after failure, and an explicit refund when approved.
Why service teams trust GPixel
- Live compatibilityModel and software checked before work begins
- Clear credit pricingCurrent cost confirmed before authorization
- Authorized serviceFor devices you own or are permitted to manage
- Recorded outcomesCustomer-safe status and credit history
The short answer
Reserved credits are temporarily held for an authorized quote; captured credits record verified success; released credits return after non-success; refunds are separate corrective events.
What this means
The ledger preserves each event instead of rewriting history, so customers and administrators can connect the balance change to the quote, job, result, or approved refund.
Use the exact on-screen status and authoritative account or organization records. Similar symptoms can have different causes, so confirm the issue before selecting a service or changing the device.
What to check
Collect accurate, minimum-necessary information first. These checks help separate the confirmed issue from a similar-looking activation, account, device, or connectivity problem.
- Reservation amount and related job
- Terminal operation result
- Capture or release event
- Refund reference and resulting balance when applicable
A safe process
Follow the steps in order and keep a customer-safe record of the decision. Stop when information conflicts or the responsible carrier, organization, device, or server reports that the request is not eligible.
- 1
Review the quote before starting.
- 2
Wait for the terminal job status.
- 3
Match the result with its ledger event.
- 4
Contact support with the safe reference if they differ.
Official reference
Platform, carrier, and Android behavior can change. Use current official documentation together with the organization or carrier responsible for the device.
Clear answers
Frequently asked questions
Is a reservation the same as a completed charge?⌄
No. It is a temporary hold that becomes captured only after verified success or is released after a non-success result.
When should I contact support about reserved, Captured, Released, and Refunded Credits?⌄
Contact the responsible carrier or organization for its account and policy decisions. Contact GPixel support when an owned or authorized device has a GPixel compatibility, quote, job-status, credit, download, or account issue; send only customer-safe information.
Continue with the verified next step
View models and prices
Use this guide to understand the issue, then confirm current authorization, compatibility, availability, and price through the relevant GPixel page or connected-device check.